Somebody threw a question to me last week:
"You talk a lot about digital marketing for kitchen retailers; is there any point doing anything offline?"
An important question, with an easy answer: "Yes".
Tips, tricks, news & other wisdom from the team at Inspire.
If you've got plans and goals for 2022, chances are you're keen to hit the ground running this month.
You've probably got a strategy all mapped out for how you're going to get the customers you need this year (if you haven't, hit reply and we'll be happy to assist).
So, Iāll share something with you that isn't really part of a long-term marketing strategy.
Weāre already halfway through January.
Before you know it, weāll be seeing pictures of Cupid as Valentineās Day rolls around. And it wonāt be long after that before the temptation of Creme Eggs rears its ugly head.
Time moves fast, and if you donāt move with it, the chances are youāre not going to achieve all you want to this year.
I did a fair amount of reflecting over the festive break.
I thought a lot about the year weād just had ā what went right, what went wrong, what weād do differently with that time again.
But I thought even more about the year that weāre right on the cusp of - 2022.
This time of the year is an obvious time to think things through and make plans. Thatās why so many people make New Yearās resolutions and decide on big goals for the year ahead.
From speaking to several of our KBB clients over the last couple of days, I know that Iām not alone.
The festive season is well and truly upon us, as the repetition of 'Celebrations' boxes in the office attests to, which means it's not long before the big day itself.
And out on the other side, once the turkey's eaten, the Champagne drunk and the batteries recharged?
2022.
We've been asked a lot recently about what we feel next year holds for KBB retailers. With consensus in the office, here are three of our predictions.
I recently spoke about the importance of making the most of the surge in interest that's coming in January.
Each and every year, demand for new kitchens drops off in December and ratchets up in a big way in the New Year.
Many kitchen retailers recognise that January is a pivotal time to generate new leads, fill your pipeline and book work in for the year ahead. But there's another question: how?
In the world of kitchen marketing, things are starting to slow down about now.
Itās not a shock. In fact, it happens every December.
As the days get shorter and the nights get colder, consumersā attention turns increasingly towards festive logistics ā buying presents, organising family get-togethers and whose turn it is to dress as Santa.
Search volume goes down. Website hits drop too. Clicks, impressions - nearly everything that can be gauged ā will be on a descending trajectory.
I forced myself to do my least favourite household chore the other day, mopping the kitchen floor.
As I was prepping for this most unenviable task by sweeping the floor, I noticed a few faded patches. It struck me that in my haste to get this job done in the past, Iād probably been too harsh with the bleach I had been using to clean the wooden panels.
So, I quickly put āproper floor disinfectantā on the shopping list.
Fast forward 48 hours, and I was in the supermarket, down the cleaning products aisle. I was about to pick up a regular own-brand floor cleaning product for £1 when a shiny bright label caught my attention.
I donāt need to tell you that the KBB market is in pretty uncharted territory right now.
The pandemicās created an unprecedented demand for home improvement, and when you add in the fact that there are loads of people sitting on cash they havenāt been able to spend on holidays, itās fair to say this wave wonāt run its course anytime soon.
Many independent kitchen retailers are used to having to work super exceptionally hard for every sale ā sweating blood and tears to generate leads and convert them into clients.
Leads arenāt difficult to come by recently, though, which means a different problem for KBB retailers:
It was JFK who popularised the phrase, āThe best time to repair the roof is when the sun is shiningā
In other words, when things are going well, take the time to prepare for when things arenāt going quite so swimmingly.
These words should ring true for kitchen retailers right now, for the sun certainly seems to be shining.
Last week I mentioned a statistic Iād heard, suggesting that 85% of the kitchens sold in the UK each year are sold by the big brands ā Wren, Magnet, B&Q, etc.
And I had some interesting feedback, with several people forthright in their views as to why the independentsā market share is so small.
However, thereās a second part to this story, which is even more interesting.
The other day I was talking to someone about kitchens.
No surprise there.
What was surprising were a couple of stats that came out of his mouth:
Give or take, there are a million kitchens sold in the UK every year.
Of those one million kitchens, 850,000 of them are sold by the big chains, like Wren and B&Q.
I have it on good authority that these stats are accurate. But, even if theyāre a rough estimate, at 85%, thatās pretty shocking!
In this industry, āsalesā is still too often seen as a dirty word, with Designers preferring just to deliver the best designs they can and hope for the best.
But hereās the reality: however good you are at designing kitchens, bedrooms or bathrooms, if you canāt sell them (or you donāt have people on your team who can), youāre never going to achieve all the success you could.
And now, in this current climate, being able to sell is more important than ever.
I recently suggested that Lockdown 3 played into the hands of Home Specialists, thanks to a perfect storm thatās seen millions of people spend time at home, with heading outside not near as much appealing this time around.
And itās definitely true ā even more media is being consumed. Our clients are seeing more ads delivered, more clicks, and more conversations; all driven by this strange situation we again find ourselves in.
But the truth is, that the impact of the pandemic extends far beyond a few months cooped up at home.
So, here we are with the blockbuster threequel weāve so eagerly been awaiting - Lockdown 3.š
But this lockdown is different ā the end is in sight. With the confirmation of yet another vaccine to add to the arsenal, we know that life will be a lot better and a lot closer to the normality we all crave, sooner rather than later.
In the meantime, opportunity awaits.
Well, December hasnāt waited around for anyone, has it?!
Christmas is almost upon us, with Lockdown 2.0 nearly a distant memory and weāve had the busiest end to any year we can remember, which is great.
Weāve got huge plans for next year, which means that weāve needed to knuckle down and put a lot of the foundations in place this quarter.
Thankfully for us, one of our newer members of the team has been a vital and integral part of everything weāve done this year, and we thought weād take this opportunity to introduce her.
A few weeks ago, I gave some commentary about why ā for kitchen retailers ā now presents the opportunity of a generation to capitalise.
Most of your competitors are still sitting on their hands, waiting to see what next year will bring. That, teamed with the fact that the population continue to spend more time at home than ever before, means thereās never been a better opportunity to access your target customer, engage with them and plant seeds thatāll lead to sales in months to come.
The question now is āHow?ā
Drop us an email. Weāll be delighted to help.